This session will explore the importance of opting for a strategy that encompasses the total experience, to bolster employee and customer confidence. John will share insights on how Channel businesses can develop a cross-departmental TX roadmap with the help of technology.

The session will explore the lived experience of AI-driven projects and discuss the benefits, challenges, and ethical considerations associated with integrating AI technology.

This panel discussion brings together experts to explore the vast potential of leveraging data and analytics tools in shaping impactful strategic decisions. The panel will delve into the various aspects of utilizing these tools, highlighting best practices, challenges, and the transformative role data-driven decision-making plays in achieving organizational objectives.

The panel will explore the various ESG strategies that companies should prioritize in order to meet customer expectations and provide a positive and sustainable experience. The panelists will share insights, best practices, and lived examples to provide attendees with actionable strategies for improving customer satisfaction and loyalty through ESG-focused approaches.