AGENDA

Adopting a Total Experience Approach: Aligning talent, technology and transformation to drive winning sustainable strategies in the Channel

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Registration & Networking Breakfast
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Opening Remarks and CRN Research
Speaker
CRN Editor
The Channel Company
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In conversation with Agilitas

This session will explore the importance of opting for a strategy that encompasses the total experience, to bolster employee and customer confidence. John will share insights on how Channel businesses can develop a cross-departmental TX roadmap with the help of technology.

Speakers
CEO
Agilitas
CRN Editor
The Channel Company
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Keynote: Should we be considering AI to enhance Total Experience?

The session will explore the lived experience of AI-driven projects and discuss the benefits, challenges, and ethical considerations associated with integrating AI technology.

Speaker
Head of Technology & Innovation
Hymans Robertson
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Morning networking break, Tea, Coffee & Pastries
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Panel Discussion: Utilising data and analytics tools to make impactful strategic decisions

This panel discussion brings together experts to explore the vast potential of leveraging data and analytics tools in shaping impactful strategic decisions. The panel will delve into the various aspects of utilizing these tools, highlighting best practices, challenges, and the transformative role data-driven decision-making plays in achieving organizational objectives.

Speakers
CRN Editor
The Channel Company
Chief Strategy Officer
Sapphire Systems
Practice Director
Trustmarque
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Presentation: Employee Engagement, Positive Culture and its contribution to the Total Experience
Insights will be shared on the impact of an engaged workforce on the total experience within an organisation; examining how a positive culture affects the employee experience, customer experience, and ultimately, the overall success of the business. By prioritizing employee engagement and creating a positive culture, organizations can create a virtuous cycle where satisfied employees deliver exceptional customer experiences, leading to increased customer loyalty and improved business outcomes. "
Speaker
Head of Employee Engagement, Diversity & Inclusion
Softcat plc
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Panel discussion: What ESG strategies should you prioritise to enhance the Customer Experience?

The panel will explore the various ESG strategies that companies should prioritize in order to meet customer expectations and provide a positive and sustainable experience. The panelists will share insights, best practices, and lived examples to provide attendees with actionable strategies for improving customer satisfaction and loyalty through ESG-focused approaches.

Speakers
CRN Editor
The Channel Company
Chief Corporate Development Officer
CAE Technology Services
Managing Director
Carbon3IT
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Questions & Closing Remarks
Speaker
CRN Editor
The Channel Company
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Lunch and Networking