A people-focused, customer-centric leader, they have spent their career building and scaling Customer Success and Account Management teams, most recently at Arctic Wolf and Sage. They firmly believe that when the right team is in place, strong business results follow. As a result, they dedicate significant time to coaching, developing talent, and fostering a culture where people are motivated to grow and build long-term careers. On the customer side, they are most energized by staying close to the relationships that matter, rather than managing solely through dashboards and reports.