Adopting a Total Experience Approach: Aligning talent, technology and transformation to drive winning sustainable strategies in the Channel

In the past year, the IT channel has undergone significant transformations, marked by a tumultuous macroeconomic environment and a surge in mergers and acquisitions. Simultaneously, it has grappled with the dual challenges of layoffs and talent shortages across different industry segments, alongside persistent inflation and sluggish sales growth. And while rapid development in the AI sphere offers significant promise, partners must develop comprehensive adoption strategies.

Meanwhile, the visible impacts of climate change create an imperative to adopt new approaches quickly. Environmental, Social, and Governance (ESG) considerations are poised to become a central concern for the IT channel and its clientele. In this environment, creating a sustainable total experience and ensuring the needs of employees, users and customers are met is crucial for any business and ultimately defines the winners and losers in the marketplace.

This event, produced in partnership with Agilitas, was a platform for delegates to glean insights from industry insiders and external experts. These experts shed light on which areas to prioritise for a Total Experience Approach, how digital transformation is key for Customer Experience and the significance of prioritising people-centric approaches in this transformative moment.

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CRN On is free to attend for MSPs, VARs and IT Solution Providers.

Watch the highlights from our 2023 event